Contact-Free Curbside Pickup

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Starting on Thursday, November 12, Norwalk Easter Public Library is closing and returning to contact-free, curbside pickup of library materials due to the high positivity rate of COVID-19 in our area.  Curbside pickup will be available Monday through Thursday from 10:00 a.m.-6:30 p.m. & Friday & Saturday from 10:00 a.m.-4:00 p.m.

Holds and Curbside Pickup Process:

Frequently Asked Questions

Who can use curbside pickup?

Anyone with a valid library card from Norwalk Easter Public Library can use curbside pickup.

How Do I Get a Library Card?

Visit https://www.norwalklibrary.org/get-a-library-card/.  You will need to provide a scan/copy of your photo identification and proof of your current address.  Library staff will contact you with your library card number and PIN so you can borrow physical library materials and download ebooks, e-audiobooks, and more!

What Materials are Available & How Do I Request Them?

Place items on hold in our catalog at https://norwalk.biblionix.com/catalog/ or call 515-981-0217 or email staff at library@norwalk.iowa.gov to place requests.  You can select specific books or authors or ask us to pick an assortment of materials for you.

Available materials include books, DVDs, music CDs, audiobooks, board games, mobile internet hot spots, puzzles, Launchpads, magazines, & kits.

I Don’t Remember My Library Card Number and/or PIN – How Do I Place a Hold?

Call the library at 515-981-0217 or email staff at library@norwalk.iowa.gov to request your information. 

Once I’ve Requested My Items, When Can I Pick Them Up?

Once your hold is ready, you will receive email, text, or phone notification that your hold is ready to pick up. 

I Have Holds to Pick Up – What Do I Do?

  1. Drive to the library during curbside hours and park in one of the parking spots designated with a numbered, orange traffic cone*. 
  2. Call the library at 515-981-0217 and provide your name and parking space number to the staff.
  3. Remain in your car and staff will bring your materials in a plastic bag to your vehicle and return to the library.
  4. If you have materials to return to the library, please bring them to the library drop box after your materials are delivered.

*If the parking spaces with orange traffic cones are full, please wait to park & call staff.  We will be working as quickly as possible, but we are only able to help a few people at one time and we want to help ensure a safe curbside experience for everyone.

I Don’t Have A Cell Phone.  Can I Use Curbside Pickup?

If you do not have a cell phone to contact us when you arrive to curbside pickup, please call the library at 515-981-0217 or email at library@norwalk.iowa.gov and we will make arrangements with you.

What If I Plan on Walking/Biking to the Library for Curbside Pickup?

Please maintain physical distancing in a safe space out of the traffic flow when you arrive in front of the library. Call the library at 515-981-0217 and staff will deliver your materials to a designated spot for you to pick up after the staff member has returned to the inside of the building.

How Do I Return Materials I Have Checked Out?

Please use the material drop box located to the right of the library’s front doors to return materials at any time. If you have a board game, hot spot, or other oversized item that cannot or should not be placed in the material drop box, please place it in the specially marked bin near the front doors.

How Will Staff Maintain Physical Distancing?

Staff is making every effort to ensure staff & patron safety. We ask that patrons stay in your vehicle.  We will communicate by telephone and deliver your items to your vehicle and return to the library as quickly as possible.

How Long Will the Library Keep My Holds?

Once you receive your notification by email, text, or phone that your hold is ready for curbside pickup, we will hold it for 7 days.

I’ve Changed My Mind and No Longer Need the Item(s), What Do I Do?

Please log into your online account and cancel your hold. You may also call the library at 515-981-0217 or email at library@norwalk.iowa.gov to request we cancel your hold.

How Do I Know That Library Materials are Safe for Me to Handle?

Library staff are taking every measure to ensure safety of your loaned items.  Upon return to the library, all materials are placed in a quarantined area for a minimum of three days.  Staff are also following best practices of handwashing, wearing masks, using hand sanitizer, physical distancing, staying home when feeling ill, and other methods to prevent the spread of the virus as advised by the State Library of Iowa, CDC, and Institute of Library and Museum Services.

Is the Library Accepting Donations of Materials?

Unfortunately, we are not able to accept donated materials at this time due to space limitations & safety restrictions.

Does the Library Offer Programs Now?

Unfortunately, the library cannot offer in-person programs like storytime and book clubs for safety reasons.  We do have a wonderful selection of free Take-and-Make offerings for all ages, so contact staff to request one. We also have online programs and virtual events; check our Facebook page or ask staff for more details.

I Have Another Question Not Answered Here. Help! Staff is happy to help! Contact us Monday-Thursday between 10:00 a.m.-6:30 p.m. or 10:00 a.m.-4:00 p.m. on Friday & Saturday. You can call 515-981-0217 or email library@norwalk.iowa.gov.