Contact-Free Curbside Pickup

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Starting on Monday, July 6th, Norwalk Easter Public Library is open to the public. Curbside pickup is still available as an option any time the library is open.

Holds and Curbside Pickup Process: Frequently Asked Questions 

How do I Request Items?

Place items on hold in our catalog or call 515-981-0217 or email staff at library@norwalk.iowa.gov to place requests.  You can select specific items or ask us to pick an assortment of books for you.

I Don’t Remember My Library Card Number and/or PIN – How Do I Place a Hold?

Call the library at 515-981-0217 or email staff at library@norwalk.iowa.gov to request your information. 

Once I’ve Requested My Items, When Can I Pick Them Up?

Once your hold is ready, you will receive email, text, or phone notification that your hold is ready to pick up. You may pick up your items during library open hours: Monday-Thursday 10:00 am-6:30 pm or Friday and Saturday 10:00 am-4:00 pm.

I Have Holds to Pick Up – What Do I Do?

1.     Drive to the library during open hours and park in one of the parking spots designated with a numbered, orange traffic cone.*

2.     Call the library at 515-981-0217 and provide your name and parking space number to the staff. Library staff will check out your items. 

3.     Open your trunk (or a rear window if trunk is not available) and wait in your car with the windows up.  Staff will bring your materials in a plastic bag out to your car. 

*If the parking spaces with numbered, orange traffic cones are full, please wait to park & call staff.  We will be working as quickly as possible, but we are only able to help a few people at one time and we want to help ensure a safe curbside experience for everyone.

Who can use curbside pickup?

Anyone with a valid library card from Norwalk Easter Public Library can use curbside pickup.

Don’t have a library card?  Click here to apply for a library card.  You will need to provide a scan/copy of your photo identification and proof of your current address.  Library staff will contact you with your library card number and PIN so you can borrow physical library materials and download ebooks, e-audiobooks, and more!

What If I Only Have a Temporary Digital Library Card?

We will be able to upgrade if you send us a little more information.  Click here to apply for a library card.  You will need to provide a scan/copy of your photo identification and proof of your current address.  Library staff will contact you with your library card number and PIN so you can borrow physical library materials in addition to ebooks & e-audiobooks.

I Don’t Have A Cell Phone.  Can I Use Curbside Pickup?

If you do not have a cell phone to contact us when you arrive to curbside pickup, please call the library at 515-981-0217 or email at library@norwalk.iowa.gov and we will make arrangements with you.

What If I Plan on Walking/Biking to the Library for Curbside Pickup?

Please maintain physical distancing in a safe space out of the traffic flow when you arrive in front of the library.  Call the library at 515-981-0217 and staff will deliver your materials outside for you to pick up after the staff member has returned to the inside of the building.

How Do I Return Materials I Have Checked Out?

Please use the material drop box located to the right of the library’s front doors or the box inside the building to return materials at any time.  If you have a board game or other oversized item that will not fit in the drop, please return it inside or call the library to make other arrangements.

How Long Will the Library Keep My Holds?

Once you receive your notification by email, text, or phone that your hold is ready for curbside pickup, we will hold it for 7 days. 

I’ve changed my mind and no longer need the item(s), what do I do?

Please log into your online account and cancel your hold.  You may also call the library at 515-981-0217 or email at library@norwalk.iowa.gov to request we cancel your hold.

How Long Will the Library Offer Curbside Pickup Service?

We are unsure how long curbside service will be offered.  The health & safety of staff & our patrons is our priority.  To see the working document for the library’s phased reopening, click here.

How Do I Know That Library Materials are Safe for Me to Handle?

Library staff are taking every measure to ensure safety of your loaned items.  Upon return to the library, all materials are placed in a quarantined area for a minimum of three days.  Staff are also following best practices of hand washing, wearing masks, using hand sanitizer, physical distancing, staying home when feeling ill, and other methods to prevent the spread of the virus as advised by the State Library of Iowa, CDC, and Institute of Library and Museum Services.

Is the Library Accepting Donations of Materials?

Unfortunately, we are not able to accept donated materials at this time due to space limitations & safety restrictions. 

I Have Another Question Not Answered Here.  Help!

Staff is happy to help!  Contact us Monday-Friday between 10:00 a.m.-6:00 p.m. or 10:00 a.m.-Noon on Saturday.  You can call 515-981-0217 or email library@norwalk.iowa.gov .